Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with the best experience when you browse our website and also allows us to improve our site.

If you register with us or if you continue to use our website, you are agreeing to our use of cookies.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Google Analytics

Cookie Name

Description

_utma

Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

_utmb

Google Analytics stores IP address anonymously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.

_utmc

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

_utmz

These cookies are set only after the user has given consent to us to use cookies.

Purpose

Collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages visited.

Additional Information

Google Analytics Privacy Policy.

You can choose to opt out of Google Analytics.

Pardot

Cookie Name

Description

visitor_idxxxxx

Visitor Cookie: The visitor cookie includes the name “visitor_id” plus the unique identifier, which is derived from the tracking code placed on your site. The value stored is the unique ID for the visitor. For example, cookie name “visitor_id12345″ stores the visitor value “123456789,” where 12345 is the account identifier and 123456789 represents the visitor ID. This cookie is set by our tracking code on visitors and prospects.

pi_opt_in

Opt In Cookie:  The persistent cookie named “pi_opt_in” is what we use to stay in compliance with the “Do Not Track” initiative. Pardot’s tracking code can optionally respect these headers and does not use cookie-based tracking for any visitors with that setting enabled.

What is not tracked?

  • Page views

  • Form and landing page views

  • File downloads

  • Custom redirect clicks

What is still tracked?

  • Form and landing page submissions

  • Email sends, opens, and clicks

pardot

Pardot App Session Cookie: The session cookie named “pardot” is only set if you’re logged into our app as a user (i.e. prospects will not have this cookie set).

Purpose

Pardot sets first-party cookies for tracking purposes, and sets third-party cookies for redundancy. Using first-party and third-party cookies together is standard in the marketing automation industry. Pardot cookies do not store personally identifying information, they store only a unique identifier.

Additional Information

http://www.pardot.com/faqs/prospects/pardot-track-activities/

Inspectlet

Cookie Name

Description

__insp_pad

__insp_sid

__insp_ref

__insp_scpt

__insp_nv

__insp_wid

__insp_identity

session cookie, deleted when visit is over

__insp_uid

long-term cookie that contains random ID assigned to visitor

Purpose

We have engaged Inspectlet to analyse the user behaviour of visitors to this website and provide research information designed to improve the customer experience. Inspectlet's standard use of cookies and other tracking technologies can enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet's Privacy Policy (https://www.inspectlet.com/legal#privacy) and handling sensitive data: http://www.inspectlet.com/docs...

NB: By default we do not allow Inspectlet to record any information inputted into any of our forms. Your inputted details will not form part of our research.

Additional Information

If you wish to opt out of Inspectlet research. You can do so here: https://www.inspectlet.com/opt...

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

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